Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World’s Most Admired Airline by Fortune, with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year. Additionally, the quality of Deltas in-flight and airport experience, expanding network of destinations and reputation for reliability lifted it to the number one ranking on Conde Nast Travelers 2022 Readers Choice Awards for Best Airlines in the U.S.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.
We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!
As a Process Architect in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta’s Salesforce COE is responsible for enabling all our business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, and able to quickly adjust between diverse business units with widely differing goals. You also need to be laser-focused on every solution being scalable and secure. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.
Responsibilities:
- Collaborate cross-functionally with business and other IT teams across Delta.
- Champion development and integration standards, best practices, and their related deliverables
- Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.
- Use GitLab for source control and understand how to properly deploy code between environments with Copado.
- Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements.
- Debug existing code and improve legacy unit tests.
- Work closely with the other Salesforce COE team members to ensure every solution is built for scalability.
- Participate in the creation of documentation to ensure that no component or process is a closed system.
- Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
- Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
- Act with urgency and a sense of ownership in the broader scheme of Delta’s success
- Support off-hours problems when they arise.
“Why join?”:
- Deepen your knowledge by taking part in multifaceted learning and development programs –Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation & IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad intuition for business on airline operations while retaining focus on ground breaking technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.