WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The Sales Operations Analyst supports key aspects of sales operations including reporting, analysis, target setting and evaluation, establishing, executing and monitoring operational processes, administering sales incentives and general support to the Sales Leadership and Sales and Pre-Sales community across SITA

This role is part of the Global Sales Operations Team which supports efficient orchestration of effort across all sales operations domains to support revenue growth through reliable data, process efficiency, training and aligned incentives.

To be successful in this role, the Sales Operations Analyst should have a competitive spirit, experience in supporting teams, willingness to learn and a focus on helping the team.

In particular, the successful candidate should support the effort in developing next-generation sales analytics and business intelligence solution to establish data-driven decision-making to progress SITA transformation and help the company in reaching its ambitious growth targets. This includes among other things:

• Connecting, exploring and analyzing internal and external data and derive recommendations
• Active contribution to data and BI community across the company
• Design, development and administration of reports and other data products
• Implementation of robust data governance and data management principles and processes

WHAT YOU WILL DO

Support and contribute to management of Global Sales Operations practice at SITA primarily in the following areas, with focus on data, analytics, reporting and business intelligence.

Monitoring Sales Effectiveness and Efficiency:

• Identifying and developing meaningful performance metrics that provide visibility and support for management to achieve overall sales effectiveness and efficiency
• Building reporting capability to show pipeline performance and sales cycle dynamics
• Reporting against performance metrics on a regular basis, or on demand
• Identifying trends and highlighting exceptions

Supporting the Sales planning, forecasting and reporting:

• Developing sales budget and targets with Sales Finance and Sales/Business Development Leadership
• Defining pipeline management, including reporting and forecasting capability and method
• Documenting and communicating sales reporting policy
• Monitoring pipeline against sales targets, and highlighting risks and gaps
• Leading the implementation, compliance and evolution of all processes in line with the business requirement

Supporting the development and operations of the sales tools as well as the data quality and integrity:

• Ensuring that sales technologies and systems support the global strategy
• Working with the IS/IT team to develop the tools to deliver the above
• Ensuring consistency in the use of the tools, to deliver standardized procedures, reporting and implementation across BUs and Regions
• Ensuring the integrity and update of the relevant data sources and data models
• Developing processes and procedures to ensure effective data management
• Managing ongoing completion & cleaning programs of the above data

EXPERIENCE

• Experience in sales operations or a similar role (2 years), preferably in a complex international environment
• Data analytics, business intelligence and data management experience, administration, and accuracy
• Good understanding of the complexities of the Sales process and environment, including direct experience of the sales function and behaviors
• Established change management experience
• Excellent analytical skills and capability to design and improve models, processes and procedures
• Basic understanding of the complexities of the Sales operations area, including sales analytics and reporting, target setting, sales processes, learning and development and sales incentive and remuneration
• Ability and willingness to use and leverage AI at work to transform ways of working
• Dynamic, pro-active and can-do/self-starter attitude, willingness to learn and grow with assignments
• Ability to build collaborative working relationships and break silos
• Proficiency with M365 suite, especially Excel, is a must
• Data modeling experience and experience with Power BI is a big advantage
• Fluency in English is a must

WHAT WE OFFER

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.