Reliance Aerotech Services is seeking a Senior Administrator/Quality Assurance Manager for our Canadian MRO customer specializing in Intertial Navigation products. 

Reporting to the General Manager,  you will oversee all aspects of the business, including day-to-day operations, quality assurance, customer relations, administration, health & safety, and people leadership. You will play a key role in helping to drive our continued growth by providing the highest-level service to internal and external customers and contributing to business development while promoting a positive team environment

Responsibilities:

• Oversee day-to-day operations within the organization, liaising with various functions of our repair cycle, equipment maintenance, scheduled inspections, inventory control and other duties as may be necessary day-to-day.
• Establish a positive team culture through collaboration and respectful ways of working.
• Help drive business growth through sourcing new customers.
• Oversee various quality assurance programs, ensuring compliance with our quality system standards and regulatory authorities.
• Help implement and support standardized service levels and pricing strategies for company.
• As a member of management team help with strategic repair pricing, purchasing and fiscal performance, including capital expenditures, operational expenses and supporting budget development.
• Oversee monitoring of staff training programs ensuring required skill levels aligned to regulatory and safety standard requirements.
• Attend meetings and trade shows as a company representative, cultivating good working relationships with existing and new customers.
• Support the management of tenant lease agreements including renewals, amendments, and extensions
• Aid in maintaining company Policy and Procedure manuals ensuring updates are in accordance with Transport Canada (EASA) and CAAC, company HEALTH and safety system and other requirements.

• A degree or diploma in Aviation or Business Administration/Commerce
• Minimum of 10 years’ experience working in an aerospace environment with at least 5 years’ operations and people management experience
• Extensive knowledge of aviation, aerospace regulatory policies specifically in field of an Approved Maintenance Organization (AMO),
• Knowledge and some hands-on experience with similar products we repair or knowledge of ATA chapter 34.
• Solid, proven leadership abilities and experience including hiring, training, coaching and performance management.
• Strong business acumen with proven negotiation, budgeting/forecasting and business development experience.
• A customer-focus and continuous improvement bent, always looking for ways to add value.
• Positivity, flexibility, and an entrepreneurial mind-set
• Ability to work under tight deadlines in a customer driven and AOG high pressure environment.
• Excellent communication skills, both verbal and written
• Must be proficient with MS Office and have ability to create spreadsheets that monitor data associated with our Key Processes.

Hours of Work:

• Core hours: Monday to Friday - 8:00 a.m. to 4:30 p.m.
• 40+ hours per week