How youll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta Air Lines is seeking a User Experience (UX) Lead to drive the evaluation and improvement of end-to-end desktop and mobile experiences as we embark on application modernization. This role is embedded in the business team and will be critical in improving workflows and digital tools for Disruption Containment As the UX Lead, you will play a pivotal role in ensuring human-centered design principles are applied across the ecosystem, balancing usability, efficiency, and business objectives. You will work to evaluate, design, and refine digital experiences, maintaining alignment with the OCC roadmap and Delta’s broader technology vision. Responsibilities: Influence our strategic product roadmap for Disruption Containment technology capabilities, ensuring alignment with Delta’s business goals and user experience objectives. Apply human-centered design principles (or modern equivalent) to enhance workflows, improve usability, and streamline digital interactions. Ensure UX standards are adhered to and leverage design system and UI libraries to ensure consistency, accessibility, and efficiency in new and modernized applications. Communicate product vision, roadmaps, and progress to senior leadership and key collaborators, ensuring alignment and visibility throughout the product lifecycle. Prioritize product features, enhancements, and integrations based on business impact, user needs, and strategic alignment, ensuring that the most valuable initiatives are delivered first. Develop and communicate UX strategies, recommendations, and sub-roadmaps to cross-functional teams and senior leadership. Lead all aspects of end-to-end UX evaluations for applications to ensure intuitive, seamless experiences for frontline and back office team members. Collaborate in agile development cycles, integrating UX insights into iterative development processes. Lead usability testing and research efforts to validate design decisions and drive continuous improvement. Balance vision and feasibility, ensuring modern design standards are met while aligning with operational constraints.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Minimum of 5 years of experience in user experience (UX), interaction design, or product design with a focus on enterprise applications. Strong expertise in human-centered design methodologies and modern UX standards with experience designing for desktop, mobile and hybrid applications. Proven experience on high-performing agile product teams, with a track record of delivering successful technology products to achieve ambitious goals. Strong communication skills with the ability to advocate for user needs, present UX findings, and to effectively articulate product vision and strategy to diverse audiences. Strong project management skills, with experience managing multiple projects simultaneously and delivering results in a fast-paced environment. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Bachelor’s degree in design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field. Experience in the airline industry or working on aviation-related digital tools. Expertise in UX research methods including usability testing, heuristic evaluations, and data-informed decision-making. Solid understanding of enterprise application design and understanding of operational workflows for Crew Schedulers, Crew Trackers, and other airline personnel. Familiarity with modern UX tools such as Figma, Adobe XD, Axure, or similar