Passenger Services Supervisor

About us

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.  

Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings. Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect: values that make the difference every day for our company, for our guests and for each other.

Purpose of the position

The Passenger Services Supervisor is responsible for coordinating and controlling the daily passenger services operations and involved staff in various areas of our hub at Brussels Airport and will give the staff technical guidance and assure the application of company standards. The Passenger Services Supervisor is the escalation level for the passenger Services Agents/Officers when dealing with operational issues.

Main tasks & responsibilities

• Guide and support Passenger Services staff in a way that they can efficiently complete their tasks, within established company standards and in timely manner.
• Debriefing of the daily operations to the line management in order to have tracking records and to improve processes.
• Coaching and development of staff through regular debriefings, appraisals and performance reviews.
• Liaise and work together with other departments within Ground Operations and Brussels Airlines to ensure our customers receive a high standard of service.

Your profile

• Minimum higher education diploma
• 2 years of experience as Passenger Services Officer or equivalent through experience
• Profound knowledge of Altea
• Profound knowledge of check-in and boarding procedures
• Fluency in English/French/Dutch
• People management skills
• Customer oriented
• Stress resistant
• Flexible to work in a variable roster, also on weekends and public holidays
• Assertive
• Organization skills
• Good motivating & communication skills

Please apply with CV and motivation letter.