About the Role

An exciting opportunity for Qatari Nationals to join the Qatar Airways HR - System and Administration team as HR Manager - Employee Services. This role is responsible to independently manage and exclusively provide HR Employee Services and advisory services to employees at all levels across the QR Group by ensuring alignment with HR Policies, compliance to legal and contractual procedures. Recommend best HR practices and HR solutions to the HR management to develop, determine and implement changes, maximize and improve the quality of services and policies. The role is accountable for managing timely day-to-day operations of Employee Services adhering to HR policies & procedures.

The position also is responsible to independently manage the daily running and management of ASK HR through effective use of resources, by setting & meeting customer service targets as well developing key areas of improvement. The role will be responsible to manage and resolve all complaints pertaining to Employee Services department.

Your duties would include:

• In charge of HR Employee Services unit/s i.e. leave administration / employee banking, issuance of bank / salary / service letters, personal/dependent details update, system administrator for e-staff travel system and automation of various HR Services for QR & Subs.

• Provide info and guidance to the HR Business support / other management staff with regards to various activities / procedures handled by HR Services in line with company policies.

• Ascertain and escalate submission of falsified document cases to management / HR Business support team for further investigation and disciplinary action if required, since it is considered as gross misconduct.

• Create absence types in HRMS/GEMS application providing required rules and validations in order to accommodate new leave types with the help of IT.

• Coordinate with legal department for verification of documents related to HR benefits, such as marriage certificates, birth certificates, adoption certificates, dependent details, attestations by to Ministries.

• Provide confidential reports related to the employees’ leave and dependents to the C-Level when required.

• Liaise with departments / flight crew welfare / cabin crew welfare / crew leave team to reconcile and streamline the annual leave in line with absenteeism procedures.

• Provide guidance to Subsidiary HR in applying policies/procedures in line with company policies regarding the employee matters, respond to policy queries, dependence, leaves.

• Responsible to centralize and streamline HR Services across QR Group (QR & Subs) in order to avoid misappropriation of the leave and dependents data.

• Initiate and execute changes in procedures and systems, related to leave, employee banking, HR letters, Personal info update, Staff travel concerns for smooth functioning. Provide business rules and validations to IT in line with company policies and procedures.

• Accountable for various HR services provided to new joiners such as banking, account opening, issuance of family joining tickets etc.

• Responsible for the issuance of compassionate ticket/ leave in case of death of immediate family member and special cases approved by higher management on compassionate grounds.

• Accountable for the verification of medical documents pertaining to sick and maternity leave for all QR Employees within QR Group.

• Accountable for verification of documents for update of homebound Airport details for Cabin Crew and Subsidiaries, such as checking annual leave destinations.

• Ensure all calls answered efficiently and in timely manner and ensure all complaints are resolved in a professional manner in line with the SLA and QR standards.

• Create SOPSs to handle complains and calls in ASK HR and set targets to deliver a speedy, efficient and quality service to customers.

• Overall supervision of the HR Employee Services and ASK HR

• In cooperation with IT, design and implement a standardized technology solution for ASK HR and Employee Services.

• Plan, organize, and review all activities of the Unit/s to ensure professional and timely handling of all transactions.

• Ensure all transactions of unit/s are handled professionally and in a timely manner as per QR standard.

• Proactively anticipate bottle-necks and put forward solutions to ensure smooth and timely execution of requests.

• Handling rosters efficiently within the Employee Services team for smooth functioning of daily Operations

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

We are looking for a passionate and experienced professional to join our HR - System and Administration team. The ideal candidate should possess the following:

• Bachelor’s Degree or Equivalent with Minimum 7 years of job-related experience

• Proven experience in demonstrating flexibility to meet the changing demands of the business

• Experience in providing consultation support to employees

• Proven ability to work under pressure to defined time scales and budget

• Ability to role model best practices

• Ability and willingness to work extended and non-standard hours as required and during emergencies.

• Ability and willingness to handle highly stressful situations, including juggling multiple activities, prioritizing customer needs, responding to crisis situations.

• Command of English language

• Generalist HR Knowledge

• Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills.

• Ability to foster teamwork among team members with strong leadership skills and professionalism.

• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates skills. Ability to foster teamwork among team members.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job227657