The F&B Supervisor is responsible for assisting the management Team in running the restaurant effectively by maintaining high service standards, while enhancing customer experience.
• Maintain & lead by example to ensure the team demonstrate highest standards of grooming by adhering to the Companys Dress Code Policy.
• Ensure that the assigned area of responsibility reflects highest standards of hygiene & maintenance, by adhering to the Company Food safety, Health & safety procedures, but also by reporting and following up on maintenance issues.
• Provide high level of engagement with the guest by remaining attentive throughout their visit, and ensure that the staff provides a prompt and efficient service to maintain a high standard of customer service. Follow the cash handling procedures and ensure the team is trained on billing and proceses to avoid cash variances.
• Have a full and comprehensive knowledge of the restaurant menu and share with the team to ensure customers are advised correctly about the specialities offered in the outlet.
• Identify opportunities for improving customer service & communicate to the Restaurant Management Team to enhance the brand image.
• Monitor the service provided against business standards in conjunction with the line manager, by recording and maintaining customer feedback to implement action plans accordingly.
• Monitor daily staff coverage according to trade levels to ensure that the assigned area is efficiently and effectively resourced.
• Monitor daily product quality and availability, and report any issue to the supplying department.
• Identify & create sales activity for the team through the implementation of upselling programs and incentives to support the Management on achieving.
• Monitor all daily wastage and breakage and ensure staff are recording it correctly for data accuracy.
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