About the role

The Assistant Restaurant Manager is responsible for supporting the Line Manager in daily operations to ensure guests satisfaction and be the righthand person for a smooth business run.

Maintain a consistent level of service standard by tracking and communicating daily operations performance to the Line Manager to ensure a successful customer experience.

Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet requirements and standards.

Assist the Line Manager in managing all day-to-day operations by preparing the scheduling of staff, and their training calendar, stock inventory control, and customer service to promote profitability.

Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food & Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.

Analyze weekly results and plot them on the monthly sales report in order for the Restaurant Manager to identify and suggest area of improvements.

Assist the Line Manager by preparing the upselling plan and by driving the team to achieve it to increase the average spent per cover.

Support the Line Manager on initiating and completing all people management procedures by conduct the probation review, face to face meeting and providing the team with constructive feedbacks.

Set standards in service and guest relations and ensure guest feedback is communicated effectively and efficiently to the Line Manager in order to take appropriate actions.

Set up team roaster and plan overtime and holidays shifts to make sure that the outlet is adequately staffed.

Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

The successful candidate will have the following:

Bachelor’s Degree or Equivalent

Minimum 3 years of job-related experience

Working experience in fast paced multi units environments

Experienced in HACCP and quality assurance implementation or Related Training

Worked with a major internationally recognized hotel or Commercial Brand (preferably 5 star restaurant)

Job Specific Skills:

Operational expertise : Building understanding in restaurant and hospitality operations, including culinary expertise.

Service Excellence and guest management : Competent in meeting and exceeding guests expectations and improving and maintaining the overall service excellence standards.

Commercial & Financial acumens : Building understanding in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs.

Food Safety & Hygiene Standards : Competent in Food Safety Hygiene regulations & protocols in the restaurant and kitchen operations.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job228190