Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right promise means delivering not only affordable prices but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines
- Buddy passes for your friends so they can experience what makes us so great
- Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
- Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
- Enjoy a ‘Dress for your Day business casual environment
- Flexible work schedules that support work/life balance
- Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontiers highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airlines many weight-saving initiatives and focus on operational efficiencies, makes Frontier Americas Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airlines commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
The Aircraft Appearance System and Supply Manager is responsible for establishing, maintaining, and ensuring aircraft appearance standards and expectations are consistently met. The Manager has oversight of both internal and business partner relationships and contracts to maintain adherence and compliance to aircraft appearance standards as described in the AAPM manual. The Manager partners with Airport Customer Service leadership, training, Inflight, Technical Operations, Strategic Sourcing, and Customer Experience teams to manage structured and formalized closed-loop reporting processes that establish clear metrics of cabin appearance performance, measures of internal and business partner accountability to cabin cleaning standards, and executable continuous improvement opportunities with a goal of exceeding Customers expectations and satisfaction.
The Manager is a key member of the Airport Customer Service team who holistically, strategically, and tactically owns the airlines cabin cleanliness and appearance program that not only captures quantitative and qualitative data on fleet-wide cabin cleanliness performance from various reporting sources but also drives improvement in internal and business partner performance to continue to meet and strive to exceed expectations.
Essential Functions
- Define, develop, oversee, and continually improve the various cabin cleanliness reporting processes to provide leaders and stakeholders clear and comprehensive insight into cabin appearance performance on an individual aircraft, system, station, and business partner level
- Through reporting, identify continuous improvement opportunities on an individual Frontier station and business partner level to drive compliance to cleanliness expectations
- Maintain business partner and Frontier station leadership relationships and adherence to performance expectations via frequent audits and management and enforcement of business partner service level agreements
- Partner with Airport Customer Service Contracts and Administration to negotiate existing and new business partner contracts based on adherence to performance expectations, competitive landscape, and budgetary circumstances
- Partner with the Airports teams, Technical Operations, and other operational teams to drive aircraft cleaning process efficiencies and improvements to maintain alignment with current aircraft turn time standards
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
- Serve as liaison between Frontier and contracted cleaning business partners in Frontier stations.
- Support new market launches or business partner transitions with onboarding new business partners servicing Frontier and educating them on our product and cleaning expectations.
- Ensure stations are stocking appropriately cleaning supplies and monitoring spend.
- Partner with ACS training and standards with updates to Aircraft Appearance Manual.
- Communicate effectively with various departments.
- Partner with Financial Planning & Analysis to monitor spend and ensure budget compliance.
- Perform frequent station visits throughout the Frontier network to ensure compliance and audit with aircraft cleaning standards.
- Monitor and respond to internal cabin appearance submissions.
- Manage and track scheduled menu and safety information card change outs.
Other Functions
- Must be willing to travel up to 75
Qualifications
- Minimum five (5) years airline operations, aircraft appearance, or adjacent industry relevant experience
- Bachelors degree, or equivalent combination of education and experience required
- Four (4) years experience in leading and motivating team members required
- Experience in the creation and production of curriculum and training materials is preferred
- Ability to communicate, both written and verbal (English)
- Proficiency in Spanish language is preferred
- Strong oral, written, and presentation communication skills
- Proficiency in Microsoft Office products
- Excellent interpersonal communication, collaboration, critical-thinking, and problem-solving skills
- Ability to effectively manage multiple, concurrent projects and priorities while meeting deadlines
- Knowledge and understanding of Federal Aviation Administration regulations
- Proven ability to work with confidential material
- Must possess a valid drivers license
- Must be able to pass a federal, 10-year criminal background check
Knowledge, Skills and Abilities
- Basic knowledge standard airline policies and procedures
- Must possess basic aviation systems skills
- Familiarity with airline/airport operations
- Familiar with auditing and compliance software
- Demonstrated ability to interface with various government and regulatory entities and company departments
- Ability to thrive in a stressful, safety and time-sensitive environment
Equipment Operated
Knowledge of PC, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing and baggage)
Work Environment
Combination of airport, office, classroom and outside environments
Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Supervision Received
Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
Salary Range: $62,000 - $86,366 annually
Positions Supervised
No direct reports
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
