Duty Officer, Maintenance Control Centre

Duty Manager, Maintenance Control Centre

Plan, allocate and execute aircrafts movements taking into consideration of performance restrictions, station constraints and management requirements to ensure smooth scheduled aircraft operations.

• To assist Duty Manager MCC in the daily administration of maintenance operations.
• To monitor aircraft availability status in the system and takes necessary action to prevent technical delays or cancellations due to aircraft allocation changes and defects.
• To liaise with other departments, divisions, e.g., OCC, CDC, ODC, outside agents for the day-to-day needs of maintenance ground time and operations worldwide.
• To allocate and ensure aircraft operating on sectors as per the daily aircrafts constraints requirement e.g., MEL restrictions / EDTO / etc.
• To attend all incoming messages (phone calls, review telex, email, and fax) and communicate with Duty Manager MCC on urgent matters e.g., receipt of delay advice from station, Workorder report or significant aircraft defects and deficiency, and any other matters requiring urgent response.
• To capture and link all aircraft engineering delay data in AMOS through event tracking.
• To monitor APU status and aircraft equipment deficiencies, e.g., seats, IFE, IVS, lavatories, engine starter manual operations, cargo compartment equipment and others.
• To dispatch daily advance telex advice to enroute stations and departments, as necessary.
• To compile aircraft cabin defects e.g., Inoperative seats, IFE, lavatories, cargo, and galley equipment and inform relevant sections, departments, and stations for execution of seat/cargo blockings advice.
• To track Engineer on Board (EOB) duty assignment per below:
  
  1. Print EOB list of the day from EOB PowerApps.
  2. Review EOB flight details.
  3. Send reminder to assigned EOB via WhatsApp/phone call at the beginning of shift.
  4. If at T-4 hours before STD no response received from assigned EOB, to inform Duty Manager
  5. MCC to call LSS MABES for activation of replacement EOB.
  6. If at T-2 hours before STD the assigned EOB does not reconfirm availability, to inform Duty
  7. Manager MCC to call LSS MABES for activation of replacement EOB.
• To carry out any other task that is assigned by his or any other superior.

• Holds a recognized Engineering / Technical / aviation related disciplined training, preferably with 2-5-year experience in Engineering & Maintenance.
• Knowledgeable in Part M and Part 145 with sufficient experience in Maintenance Operations, Planning and Engineering processes.
• Be able to think independently and work under minimum supervision.
• Resourceful, a good communicator, creative and with a strong problem-solving skill.
• Ability to maintain confidentiality as required.
• Must be flexible and be able to work effectively as part of a team.