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Are you passionate about delivering top-notch service and solving problems under pressure?

Were looking for a skilled and customer-focused Logistics Agent to join our team at the Collins Aerospace Customer Response Center (CRC) a fast-paced, 24/7 global operation.

The CRC plays a critical role in supporting our global aviation customers by resolving Aircraft on Ground (AOG) issues, managing urgent spare parts requests, and coordinating technical support. Its more than just a help desk—its the front line of customer care and operational recovery for Collins Aerospace.

As part of the AOG Logistics team, youll work alongside technical experts to ensure time-sensitive customer needs are met quickly and effectively. This role is ideal for someone who thrives in a high-stakes environment, communicates with empathy and clarity, and is driven to make a real impact for customers around the world.

If youre a strong communicator, a natural problem-solver, and committed to excellence in customer support, we’d love to hear from you.

Shift Details:

Due to changing business needs, this position covers one of two shifts. Candidates should be open to working either shift to be considered.

• Overnight shift: 6:00 PM – 6:00 AM EST (3 days on, 4 days off)

• Weekend shift: 10:00 AM – 6:30 PM EST (5 days on Sat-Wed, 2 days off)

What You Will Do:

• Support the IATA I Logistics team’s Case Management process and drive flawless execution to meet customer commitments in a consistent, repeatable manner

• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded

• Communicate effectively and professionally with customers.

• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide

• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems

• Follow-up with customers on all issues and cases while maintaining strong customer relationships

• Work closely with various departments within the organization to ensure the required information and support is provided to resolve customer issues

• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately

• Achieve all key performance indicators and achieve best in class performance

• Participating in continuous improvement initiatives

• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles

• Promote an inclusive, engaging, & rewarding work environment including:

• 2 hour/week staff meeting & training requirement (e.g.1:1 with manager, performance connect discussions around skills development and growth discussions, cross-IATA “Coffee Chats”)

• Work respectfully with people from different countries.

What You Will Learn:

• ​​Gain in-depth knowledge about the business products, service offerings and overall industry

• Creative problem solving to complex customer issues

• How to proactively react to and accommodate customer needs immediately and situationally

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer:

• Strong numerical, written, and verbal communication skills, with solid reasoning ability

• Experience in the aerospace or manufacturing industry

• Skilled at analyzing and troubleshooting complex or uncommon scenarios

• Ability to manage time-sensitive and high-pressure situations independently

• Proficiency with SAP and Salesforce systems

• Demonstrated customer focus with the ability to handle diverse situations effectively

• Experience resolving customer complaints and issues

• Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word

What We Offer Benefits

Some of our competitive benefits package includes: 

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance         

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

 And more! 

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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