At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.
We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!
About the Opportunity:
Delta’s Operations and Customer Center (OCC) is the nerve center of our global airline operations. The OCC Solution Center (OCCSC) team provides on-site, mission-critical airline operations support, providing real-time IT support to ensure the systems behind flight operations, communications, and coordination run seamlessly. As a Senior Operations Engineer, you will ensure the reliability and resilience of the technology backbone that powers real-time flight operations. This is a high-impact role, requiring technical expertise, quick problem solving, and you’ll work directly with OCC leadership, IT stakeholders, and external vendors to maintain and evolve the technology that powers Delta’s operational excellence during its most critical moments.
Location: Atlanta, GA - Onsite within Deltas Operations and Customer Center (OCC)
Schedule: Variable and shift based
Our Journey to Keep Climbing:
Be part of a high-impact team that supports the core of Delta’s global operations. Work in a dynamic, fast-paced environment where your technical expertise directly affects real-time decision-making. Collaborate with OCC leadership, IT teams, and external partners to drive operational reliability. Grow your career in a role that blends technical depth with cross-functional visibility.
Responsibilities include but not limited to:
- Lead response efforts for OCC technology incidents and provide triage on IT bridges.
- Primary IT liaison for the OCC Duty Directors during incidents, operational changes, and technical bridges.
- Monitor, maintain, and troubleshoot OCC infrastructure including virtual desktop infrastructure (VDI) using VMware and Teradici.
- Support and maintain OCC radio and phone systems (Zetron, Cisco, Avaya, NICE, Nuance)
- Manage A/V systems in conference rooms, including the Corporate Emergency Command Center (CECC)
- Install, configure, and maintain hardware and software across OCC-approved platforms.
- Manage change and release activities, including writing and executing Requests for Change (RFCs) with minimal impact to operations
- Coordinate with external vendors and internal IT teams for escalations and support.
- Utilize ServiceNow to manage incidents, changes, assets, and service requests.
- Lead process improvements and automation initiatives to strengthen OCC technology reliability.
- Rotate through shifts during training, gaining full coverage experience. Post-training shifts are assigned more permanently, with schedules adjusted on a recurring basis to meet team and operational needs (i.e. bidding processes and assignment alignment).