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Customer Service Engineer

Crawley, Sussex
Collins Aerospace
 

Are you a systems-focused engineer who thrives on solving complex technical challenges and keeping critical environments running at their best?

We are looking for a Customer Service Engineer to join our team in Crawley, Sussex. This is a global support role with third-line support responsibilities for the Customer Service Engineering team, playing a key part in the design, build, and ongoing support of customer solutions across a complex technical environment.

This is a fantastic opportunity for someone with strong troubleshooting ability, broad systems knowledge, and a passion for delivering resilient, secure, and high-performing server and network solutions in a global setting.

What you will do

As a Customer Service Engineer, you will play a vital role in supporting the full production lifecycle, from initial system build and configuration through to rollout, optimisation, and support. You will:

• Build and configure server systems from the ground up
• Carry out pre-installation hardware and software staging and configuration
• Support technical project builds, quality assurance activities, and solution rollouts
• Participate in beta testing for new and modified code, providing detailed feedback to improve performance and usability
• Provide high-level factory support to global deployment teams, first-line site administrators, and second-line factory support teams
• Produce technical documentation including whitepapers, bulletins, installation guides, and system diagrams
• Work within ISO processes, applying structured troubleshooting methodologies and high technical standards
• Implement, manage, and troubleshoot backup systems, antivirus tools, data replication technologies, and server operating systems
• Ensure systems remain secure through effective patch management and adherence to best practice
• Share knowledge and provide technical guidance to Global Support teams
• Take part in scheduled and rotational out-of-hours third-line support for production customer systems
   

What we are looking for

We are seeking someone who combines technical depth with a practical, solutions-oriented mindset. You should have:

• A broad working knowledge of Airport IT systems
• Strong understanding of the TCP/IP protocol suite
• The ability to carry out independent technical research and problem-solving
• Experience with imaging software
• Proficiency in scripting and automation tools including Win32, SQL, PowerShell, and Ansible
• Strong knowledge of server operating systems, particularly Windows Server (2012 to 2025) and Red Hat Enterprise Linux
• Good understanding of databases such as Oracle, SQL Server, SQL Express, Elasticsearch, MongoDB, and Redis
• Hands-on experience with security tools such as CrowdStrike, backup technologies, and data replication solutions
• Strong analytical and troubleshooting skills, with the ability to support complex global environments
   

Preferred qualifications

• A degree in Science, Technology, Engineering or Mathematics (STEM), unless prohibited by local laws or regulations
• Typically, 5+ years of relevant experience
   

Why join us?

At Collins Aerospace, you will be part of a global team working on critical systems that support customers around the world. You will have the opportunity to apply your expertise in a fast-moving technical environment while continuing to grow your skills and career.
 

What we offer

• Attractive compensation package
• Private Medical Insurance
• Health & Wellbeing Cash Plan, including dental, optical, therapy, chiropody, and health screening
• Fantastic pension scheme with a 2:1 employer match up to 10
• Life Assurance and Group Income Protection Scheme participation
• 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year
• Flexible working
• Employee Discounts and Flexible Benefits platform
• Staff discounts
• Support with professional fees
• Employee Assistance Programme (EAP)
• And much more
   

Ready to make an impact?

If you are a technically strong engineer with a passion for building, supporting, and improving complex systems in a global environment, we would love to hear from you.

Apply now to join Collins Aerospace in Crawley, Sussex.

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