How youll help us Keep Climbing (overview & key responsibilities) The Customer Engagement and Loyalty organization at Delta works to better understand and deepen our relationship with customers by offering them new ways to engage with the SkyMiles program and the Delta brand. Our focus is on a richer experience for our members that adds utility to their miles and ways to leverage their Delta loyalty into an elevated travel experience both onboard and beyond the flight. Our large breadth of loyalty products helps Delta Air Lines to diversify its commercial strategies, expanding high-margin revenue streams that support profit growth and make the airline more durable.The Customer Engagement and Loyalty team includes the SkyMiles program, the Delta American Express Cobranded credit card, Delta SkyClubs, Partnerships, Delta Gift Card and Delta Travel Products. The Co-op will support the Travel Products Strategy and Servicing team.The Delta Travel Products team offers Hotels, Vacation Rentals, Rental Cars, Cruises, and Trip Insurance via Delta.com and the Fly Delta app to our customers who wish to earn miles and, occasionally, status credit for additional travel with Delta Air Lines. The team works to more effectively merchandise these products.Overall function and roleAs part of the team directly working to improve the customer experience and integration of Delta Travel Products (Cars, Stays, Cruises, and Trip Protection), this individual will be supporting applicable initiatives in a fast-paced, rewarding, and dynamic environment. Candidate must have a detail-oriented, adaptable, and collaborative approach & spirit. This will include but not be limited to: Support the Travel Products team in correspondence with customers and partners to directly solve customer pain points Propose ideas for continuous improvement in processing and tracking effectiveness Implement improved tracking and analysis of customer feedback to produce actionable insights Participating in ad-hoc strategic projects to benchspan competition Evaluating Delta Travel Products platform for opportunities to improve customer experience Work across business units with various stakeholders in a professional setting Provide process engineering and/or internal consulting services
What you need to succeed (minimum qualifications) Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution.At least a 3.0 GPA on a 4-point scale.Must be available to work on a full-time basis for 3 alternating semesters: Spring 2026, Fall 2026, and Summer 2027.This position requires student to work for 3 alternating semesters. Student cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op.Working as a Co-op/Intern does not guarantee a full-time opportunity at Delta Air Lines upon graduation. This position is intended to provide educational and professional work experience to prepare the student for the workforce.Self-motivated, eager to accept responsibility and learn new tools and processes.Strong project management skills with the ability to manage multiple tasks and prioritize effectively in a dynamic environment.Must demonstrate the ability to work on multiple assignments with strict deadlines and function effectively under pressure.Strong organizational, problem-solving skills, and verbal/written communication skills are essential.Excellent attention to detail and exercise confidentiality of protected information.Candidate is team-oriented and highly supportive of continuous improvement methodologies.Must be proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook).Consistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Preferred majors in Business Administration and Management, Project Management, Supply Chain Management, Logistics, Industrial Engineering, Aviation/Aeronautics/Aeronautical Science/Aviation Management/Aviation Operations, Management/Aviation Operations, Occupational Health & Safety, Aviation Safety, Information Systems.A successful candidate should be highly motivated with the desire to learn and have a passion for loyalty and digital spaneting initiatives.Passion for aviation or a keen interest in learning and contributing to the aviation industry is advantageous.Strong presentation skills in front of leaders and large groups. Project management experience.