As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

Summary of Responsibilities:

• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.

• Proactively greets customers, assesses their needs, explains Deltas available technology alternatives, and directs them appropriately.

• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.

• Displays a positive image of Delta.

• Keeps customers informed while ensuring high‑quality service delivery.

• Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.

• Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.

• Subject to rotating shifts and off‑days.

• May require outside work.

• Practices safety‑conscious behaviors in all operational processes and procedures.

• Additional tasks may be required based on operational and business demands.