Job Description

Roles and Responsibilities:

Order Management: 

• Facilitate order intake and processing, ensuring accurate and timely input into internal systems. 
• Connect to customer portals and systems to manage orders and provide updates. 
• Support forecasting, billing, and collection activities to ensure seamless order fulfillment. 

Customer Engagement: 

• Collaborate with operations teams to understand and communicate commitments, Turnaround Time (TAT), and status updates to customers. 
• Engage in sales activities for assigned customers to drive customer satisfaction and business growth. 

Operational Excellence: 

• Apply Standard Work and Structured Problem Solving to ensure quality is built into processes, not inspected in. 
• Utilize Daily Management and Visual Management tools to monitor progress, identify blockers, and drive real-time action. 
• Support continuous improvement initiatives, including Kaizen events, Value Stream Mapping (VSM), and 5S projects, to eliminate waste and improve productivity. 

Collaboration and Leadership: 

• Develop strong customer relationships, serving as the interface between customers and GE Aerospace. 
• Work cross-functionally with teams to ensure alignment and integration of processes, contributing to overall operational success. 
• Lead and mentor junior team members, fostering a culture of Respect for People and Continuous Improvement. 

Technical Expertise: 

• Broaden knowledge of technical disciplines to execute policies and strategies effectively. 
• Demonstrate a basic understanding of key business drivers and how the team’s work integrates with other functions to achieve organizational goals. 
• Resolve issues requiring technical knowledge and judgment within established procedures, consulting senior team members for complex challenges. 

Required Qualifications: 

• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of services and/or operations experience). 

Desired Characteristics:

• Strong communication skills: Ability to effectively communicate technical and operational information to diverse audiences. 
• Program management capabilities: Proficiency in documenting, planning, marketing, and executing programs. 
• Customer-driven mindset: Demonstrated ability to build and maintain strong customer relationships, ensuring alignment with customer needs and expectations. 
• Continuous improvement focus: Experience with lean methodologies, including Kaizen, Hoshin Kanri, and Standard Work, to drive process improvements and eliminate waste. 
• Problem-solving skills: Ability to apply Structured Problem Solving and Root Cause Corrective Action (RCCA)to address issues and sustain improvements. 
• Team leadership: Strong interpersonal skills with the ability to lead and mentor junior team members, fostering a collaborative and high-performing work environment. 

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information