WELCOME TO SITA

Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Business Development Analyst you will support the intercompany requirements in achieving retention revenue new business growth and client satisfaction for the subsidiary company. They provide ATI (Air Travel Industry) and technology subject matter expertise and business acumen of our customers business processes, assisting them to go through SITA internal process and enablers to deliver the outcomes they need for their final clients.

WHAT YOU’LL DO

• Business growth support:Assist Subsidiaries in achieving profitable sales growth in the assigned Business Lines. Help generate new leads and opportunities within assigned existing customer accounts via upsell and cross-sell.
• Increase interactions: Support the increase in the number and frequency of interactions with key customer and industry personnel.
• Demand creation support: Assist in targeted and measurable demand creation activities for a set of products within SITA Business Areas/Lines. Help raise prospect awareness and consideration through presentations webinars and other outreach events.
• Pipeline support: Assist in maintaining a pipeline of qualified active opportunities and manage them to close.
• Proposal support: Help Subsidiaries with active opportunities ensuring that the appropriate product or business solution is included in sales proposals.

• Competitive intelligence support: Provide sales reps with knowledge messaging ideas and suggested tactics to help win in competitive situations
• Objection response support: Capture and communicate common buyer objections and outline the ideal responses to frequently asked customer questions.
• Customer success stories support: Assist in developing and communicating customer case studies or other success stories
• Sales playbooks support: Help develop business solution product vertical and buying center playbooks that provide current relevant and customized content for sales reps.

ABOUT YOUR SKILLS

• 3+ years of experience in a sales or customer success role, preferably within the ATI or IT sector
• Proven experience in building and maintaining strong client relationships
• Consistently achieving or exceeding sales targets
• Skilled in executing account development plans
• Demonstrated track record of delivering positive customer service experiences
• Strong understanding of IT B2B business models and the aviation industry
• Solid sales capabilities, including strong negotiation and consultative selling skills
• Familiarity with key metrics and value drivers in the ATI sector
• Awareness of business realities within the assigned geography or sector
• In-depth knowledge of client business needs and the ability to craft compelling value propositions
• Good understanding of competitors’ business models, offerings, strengths, and weaknesses
• Proficient in account development planning and account management methodologies
• Strong financial and commercial acumen
• Working knowledge of contract structures and the legal environment

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.