Emirates Group Facilities Management team supports our extensive commercial hotels and residential property portfolios. Their aim is to constantly improve customer satisfaction and happiness through dedicated and quality service.

The position of the Facilities Controller is to manage the efficiency of the day to day operations, the various Facilities teams which include Maintenance, Sustainability Turnaround Quality Assurance Admin and the Happiness and Allocation Center. They will continuously monitor review and evaluate the process feedback suggestions and complaints received.

In this role you will

• Lead and manage the team to ensure they are developed and have the appropriate skills set and knowledge base to confidently apply policies and practices. Guide and develop team with the necessary people management and soft skills through one to one meetings, coaching and performance reviews.
• Be responsible for collating information from team highlighting ideas to refine processes and ensuring they are updated accurately.
• Ensure that any issues highlighted by the team are resolved or escalated with proactive suggestions.
• Liaise with external and internal stakeholders ensuring effective communication and influencing in order to achieve required results. Monitor internal and external SLAs and ensure any non-compliance is highlighted and escalated to line manager in a timely fashion with recommendations for addressing variances.
• Proactive involvement in system testing process, reviews surveys and suggesting improvements to operations.
• Ensure that relevant reports are provided and that timely and accurate information is provided to support operational decisions.
• Monitor and review departments capital and operational budget as cascaded by the Facilities Manager.
• Ensure department cost spend remain within budget at all times.

To be considered for this role you must meet the below requirements:

• Hold a completed Degree or Honours (12+3) or equivalent in facilities management
• All members of the maintenance team must have an MEP or HVAC Engineering degree
• Experience in property management with at least 2 years in a management role
• Knowledge of the commercial property spanet in Dubai and experience in the property management and maintenance industry
• Knowledge of the working processes of the Dubai Municipality Land Department RERA and Chambers of Commerce is desirable

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers